General information about tickets

Tickets will be sent to the email address you provided. If you don’t receive them within a couple of hours, please check your spam folder. If the tickets are still missing, feel free to contact Biletti for assistance.

Events & Festival age limit

Our festival is strictly for adults (18+). All attendees must present a valid government-issued ID at the entrance to verify their age. Please note that tickets purchased for individuals under 18 are non-refundable under any circumstances.

For our events in Valkoinen salli, the tickets at the door are k-21, but tickets can be bought in advance for k-18.

Festival area

Our summer festival will be organized in Suvilahti (Outdoor) and Kattilahalli (Indoor) in Helsinki, Finland. It is accessible by the city’s public transport.

Full-Day tickets

• This ticket allows access to the event during the whole day, both outdoors and indoor. However, re-access is NOT allowed.

Priority tickets

• These tickets include a dedicated entrance at the festival.

• It allows you to leave and re-enter the festival grounds until 3 AM.

INstallments tickets

Currently, we do not support installment tickets

Ticket upgrade

If you wish to upgrade your ticket to a different type, please contact Biletti, the official ticket provider. Upgrades are only possible for ticket types that are still available and must be arranged directly through Biletti.

Entry & Security

To ensure a safe experience for everyone, all attendees will go through a security screening each time they enter the festival grounds. Bag checks are mandatory at the gates, and only approved items will be allowed inside.

Allowed Items
To make your festival experience comfortable and safe, you’re welcome to bring the following:

• Small backpacks or bags (maximum 18 liters)

• Empty transparent plastic water bottles (max. 0.5L)

• Prescription medication (must be accompanied by proof)

• Sunscreen

• Hand sanitizer (up to 100ml)

• GoPros and compact cameras (lens no larger than 70mm)

• Binoculars

• Makeup

• Small snacks like chocolate bars (for valid reasons)

Not Allowed Inside
To maintain safety and smooth flow within the festival area, the following items are strictly prohibited:

• Professional cameras with lenses over 70mm

• Laptops, tablets, and video cameras

• Glass containers, bottles, or jars

• Alcoholic beverages or illegal substances

• Weapons of any kind, including knives, firearms, and multipurpose tools

• Fireworks, torches, lasers, and explosives

• Flag poles, banners, or large signage

• Umbrellas, tripods, or selfie sticks

• Attention vests or high-visibility jackets

• Picnic chairs, prams, or strollers

• Thick chains or heavy accessories

• Animals (with the exception of certified service animals)

• Bicycles, skateboards, scooters, or similar transport items

• Full meals or large snacks (small snack bars allowed)

Food and beverages

At the festival, food and drinks will be available inside the festival grounds at affordable prices, so we do not allow to enter with drinks or food. Very small snacks are fine, for example protein bars.

Ticket Reselling

Biletti offers an official resale platform for tickets that have already been purchased, and we strongly recommend using it as your primary option for reselling. This helps protect both buyers and sellers from fraud or scams. Please note that any ticket resale conducted outside of Biletti is not supported by our team and is done at your own risk.

Reselling tickets above face value is strictly prohibited and will result in cancellation of the ticket without a refund. Tickets may not be used for promotional purposes (e.g., giveaways, raffles, or contests) or any other commercial use without prior written consent from Soundvault.

Ticket Terms & Conditions

Please ensure you select the correct ticket type when making your purchase. Soundvault does not offer exchanges or refunds once a ticket has been bought. Tickets are valid for entry to the Soundvault Festival as a whole and not for any specific artist or performance. Lineups and schedules are subject to change without prior notice. Artist cancellations or changes in the schedule do not qualify as grounds for a ticket refund. Similarly, weather conditions or purchasing a ticket for a minor do not entitle the buyer to a refund.

Soundvault reserves the right to deny entry or remove any attendee from the festival grounds without a refund if they fail to comply with venue rules, local laws, or if their behavior is deemed illegal, disruptive, or offensive by festival staff or security personnel.

All attendees will be subject to a security check upon entry. Each guest is responsible for their own actions and any harm they may cause to themselves or others before, during, or after the event within the festival area.

By purchasing a ticket, you agree to the potential use of any images, videos, or other audiovisual material captured by Soundvault for post-event marketing and promotional purposes.

Cancellations due to weather or danger

The safety of our attendees, staff, and performers is our top priority. In the event of extreme weather conditions or any situation that poses a risk to public safety, the festival may be delayed, rescheduled, or canceled. While tickets are non-refundable in such cases unless otherwise stated, we will do our best to find a way to compensate for the situation as much as possible. We appreciate your understanding and cooperation in ensuring a safe and enjoyable festival experience for everyone.

I want to volunteer!

Interested in joining the festival as a volunteer? Reach out to us on Instagram or email us at soundvaultfi@gmail.com — we’d love to hear from you!